Contact us

The Metlink Contact Centre's opening hours are Monday to Friday, 6am-10pm, Saturday 7am-9pm, Sunday 8am-8pm. We're open every day except Christmas Day, and over the Christmas/New Year break we are on reduced hours.

Contact Centre hours over the holiday season

You can call our Service Centre on 0800 801 700 for help with the following:

• Planning your journey on our network
• Finding out the time of your next service
• Advising how much your journey will cost
• Talking you through using the Journey Planner
• Logging your feedback
• Reporting infrastructure issues, such as damage to a bus stop or maintenance problems at a railway station

If you need timetable and fare information outside of these hours, the following services are still available:

• Journey Planner
• Real Time Information
• The QR codes available at many bus stops

You can use the QR Code on the bottom right of signs at bus stops to quickly access the Real Time Information for a bus stop. These codes work like a barcode and can be scanned using an app on your mobile device - these instantly take you to page with the Real Time Information for that stop on our website.

You can give us feedback by filling in our online feedback form(external link).  

Your feedback will be logged into our system and the appropriate person will get back to you. We may need to refer your feedback to the transport operator (bus, train or ferry) and they will respond to you.

Metlink has a presence on several social media sites – these are Twitter(external link), Facebook(external link), and Neighbourly(external link).

If you follow us, you can expect information covering some of the following:

• Bus updates
• Rail updates
• Ferry updates
• Civil defence alerts
• Competitions
• Customer service reminders
• Invitations to have your say
• News and events
• Job vacancies

We will post to and monitor our social media accounts during the operating hours of the Metlink Service Centre.

You can contact us regarding any issue with the network through our email address, info@metlink.org.nz, and we will get back to you as soon as we can.

You can send any mail to us at:

Metlink
Greater Wellington Regional Council
PO Box 11646
Wellington 6142

Written feedback can be delivered in person to:

Level 2, 15 Walter St
Te Aro
Wellington 6011

Lost property on the train

Items found anywhere on the Metlink rail network are sent to the Customer Service kiosk at Wellington Station.

If you have lost an item, call 04 498 3013 Monday to Thursday between 6.30 am and 7.30 pm, Friday between 6.30 am and 8.30 pm, Saturday and Sunday between 9.30 am and 4.30 pm. You can also email lost.property@transdevnz.co.nz

Lost property is held for two weeks, then depending on the item, forwarded to the Police or charity.

Lost property on a bus

Items found anywhere on the Metlink bus network are sent to the respective operator.

Each operator has different operating hours and you will need to contact them directly.

If you are unsure which operator to contact, call the Metlink Service Centre on 0800 801 700 with the route number and they will help you.

Lost property on the harbour ferry

Get in touch with East by West Ferries(external link).

For media enquiries, please contact us by calling 021 914 266 or emailing comms@gw.govt.nz.